Respond.io Raises $62.5M, Eyes Acquisitions
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- Respond.io raised a $62.5 million Series B led by Camber Partners, with participation from Endeavor Catalyst and existing investors — its first major round since a $7 million Series A in 2022
- The Kuala Lumpur-headquartered company reached $35 million in ARR, growing 169% year-over-year at a 30% profit margin
- Respond processes 2 billion messages per quarter across WhatsApp, Instagram, TikTok, Messenger, Line, Telegram, WeChat, voice calls and web chat, using AI agents to handle inquiries, qualify leads and close sales without human intervention
- Unlike enterprise competitors that charge per seat, Respond charges per conversation volume — a model CEO Salandra said insulates the company as AI agents replace human ones on the platform
- CEO Gerardo Salandra confirmed Respond will use the new capital for hiring, organic growth and acquisitions, and said the company is already in talks with potential targets in Europe and North America
- North America and Western Europe represent just 20% of revenue today but are Respond's fastest-growing regions; Salandra expects both to become the company's largest segment within two to three years
Why it matters: Respond.io's per-conversation pricing and 169% YoY ARR growth — at 30% profit margins — challenge the per-seat SaaS model that email- and call-focused incumbents rely on. With $62.5 million new capital and North America growing fastest despite contributing just 20% of revenue, the company is positioning to expand into the markets where those incumbents are strongest.
