Epic Faces Unprecedented Challenges at Annual Meeting
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- Epic Systems holds its annual meeting every August in a Wisconsin auditorium buried five stories underground, drawing over 20,000 staff and customer executives to hear founder Judy Faulkner unveil the company's latest innovations.
- Epic, the nation's dominant seller of electronic health records software, is confronting an unprecedented series of challenges including antitrust lawsuits, questions about its artificial intelligence strategy, and an exodus of key technology leaders.
- State and federal investigators have disclosed they are looking into Epic's business practices, adding a regulatory dimension to the company's mounting troubles.
- Faulkner, who founded Epic nearly half a century ago, uses the annual gathering to unveil products that form a technological road map for America's hospitals.
- Attendees at this year's meeting will be watching Faulkner's speech not only for product announcements but for indications of how she plans to address the legal, regulatory, and competitive pressures facing the company.
Why it matters: Epic Systems supplies electronic health records software to a dominant share of America's hospitals and uses its annual meeting to set the technological road map for those institutions. With state and federal investigators now examining the company's business practices alongside pending antitrust lawsuits and leadership turnover, the strategic direction Faulkner announces could ripple across thousands of U.S. hospitals and their handling of patient data.
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