WhatsApp Hid Anti-Regulator Chatbot Instructions — SkimNews
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- WhatsApp placed hidden instructions in its help pages telling the support chatbot not to recommend a data protection authority or regulator to users who could no longer delete their accounts.
- WhatsApp's Europe privacy policy says users can complain to a data protection authority, directly contrasting with the chatbot's instruction.
Why it matters: European users unable to delete their WhatsApp accounts are told by the privacy policy that they can complain to a data protection authority, while chatbot instructions suppress that recommendation. The mismatch separates WhatsApp’s published remedy from the guidance available through its support chatbot.
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