Verizon mobile service down for thousands of customers in the U.S., Downdetector shows
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- Verizon mobile service went down late Saturday afternoon starting around 3:30 p.m. ET, with Downdetector complaints peaking at more than 13,000 — the highest of any carrier tracked
- New York, Los Angeles, and Boston had the largest concentration of affected customers among major metropolitan areas hit by the outage
- Verizon told CNBC it was "making progress on an issue impacting voice services" and recommended affected customers restart their devices, but the company declined to provide a reason for the outage
- AT&T and T-Mobile US saw hundreds of customers impacted because their calls couldn't connect through to Verizon's network
Why it matters: The outage hit voice services specifically, meaning calls couldn't connect between carriers — which dragged hundreds of AT&T and T-Mobile users into Verizon's problem and left no workaround for anyone relying on phone calls, with the 13,000-peak complaint spike showing how quickly a single carrier's failure crosses network boundaries.
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