Verizon Restores Voice Service After Saturday Outage
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- Downdetector recorded more than 13,000 Verizon complaints at the peak of a Saturday afternoon voice service outage, with the largest concentrations in New York, Los Angeles, and Boston
- Verizon engineers resolved the voice service issue that began around 3:30 p.m. ET, though the company did not provide a reason for the outage
- The outage also disrupted AT&T and T-Mobile US customers whose calls could not get through, according to Downdetector
- Verizon recommended customers still having trouble with their service restart their devices
Why it matters: With 13,000+ peak complaints and cross-carrier impact on AT&T and T-Mobile calls, the outage shows how interconnected U.S. wireless voice routing is — Verizon's infrastructure bottleneck blocked calls on competing networks too. Verizon's silence on the cause leaves both customers and regulators without a root cause for a multi-hour, multi-city service failure.
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