Outcome-first AI: redesigning enterprise service delivery at scale
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- Tanu Garg, EY GDS Partner, took the stage at DevSparks Bengaluru 2026 and challenged the common assumption that enterprise AI's primary role is automation.
- Garg framed AI as outcome-first, stating that it is "not about making existing processes faster" but about rewiring how enterprise services are designed and delivered.
Why it matters: For EY's enterprise clients, Garg's reframing pushes AI strategy from a cost-cutting tool (labor automation) to a redesign lever—shifting how service contracts and delivery models are scoped around outcomes rather than throughput. EY GDS staff and competitors face pressure to move beyond "faster processes" pitches.
