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AI is shrinking India's back office dominance

By NYT Tech · 2026-02-27
AI is shrinking India's back office dominance
Why it matters: The AI-driven disruption of India's back office signals a fundamental shift in the global tech landscape, demanding proactive adaptation from both individuals and nations to thrive in the age of automation.
India's dominance as the world's back office is threatened by the rise of AI, which is poised to automate many white-collar jobs currently outsourced to the country. This shift forces India to rapidly adapt its workforce and economy to remain competitive in the global tech landscape.

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