Meghana Mayya Leads AI‑Empathy Drive at Lowe’s India
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- Meghana Mayya serves as Senior Director – Technology at Lowe’s India, overseeing the Omnichannel Cart and Checkout platforms that support millions of customer journeys.
- Meghana Mayya previously worked on the Digital Experience team since 2021 across product listing, detail, purchase, post‑purchase, and enterprise cart platforms, and now leads the Order Management System & Enterprise Order Platform.
- Lowe’s India is using AI to automate quote generation for store associates, aiming to free up time for more meaningful customer interactions.
- Lowe’s India is deploying AI‑driven personalized outreach to reduce abandoned carts while avoiding overwhelming customers.
- Lowe’s India is applying AI to automate noisy issue triage for developers, boosting productivity and allowing focus on creative work.
- Meghana Mayya identified a friction point in the customer journey that dashboards missed, prompting a system redesign that reduced friction and improved metrics.
- Meghana Mayya argues that women’s empathy and perspective are strategic advantages for technology leadership, especially for responsible AI.
Why it matters: Customers benefit from smoother interactions and fewer abandoned carts, store associates gain time for personal service, and developers see less noisy triage work, while Lowe’s India leverages women‑led empathy to enhance AI’s human impact; the AI‑driven automation also reduces operational friction, leading to measurable metric improvements and a more intentional customer experience.
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