Enterprises Race to Deploy AI Agents on Legacy Architecture
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- Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the underlying architecture was designed to handle, according to the source.
- Most of that deployment has involved attaching conversational AI to legacy systems that were never originally built for it, per the piece's expert (cited only as "G" in the excerpt).
Why it matters: Enterprises bolting conversational AI onto legacy back-ends rather than rebuilding orchestration from scratch creates brittle CX stacks—and the piece frames orchestration, not agent deployment itself, as the next CX bottleneck. With deployment already outpacing architecture, IT and CX leaders now inherit technical debt that determines whether AI agents deliver reliable customer experiences or fail at the integration layer.
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