ScottishPower Pays £1,575 to Solar Panel Homeowner
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- DC, a North Yorkshire homeowner, applied to ScottishPower to transfer ownership of solar panels registered for a feed-in tariff and ended up owed more than £1,000 after 10 months without payment.
- ScottishPower confirmed it had all required information 10 months before the Guardian's involvement but took seven months to actually register DC's ownership.
- ScottishPower's Fit team required up to 12 weeks to respond to DC's complaint, yet called DC the day after the Guardian contacted the company.
- After promising £1,575 in backdated payments and £200 in goodwill, ScottishPower took another month to deliver the money, blaming an "administrative error."
- ScottishPower admitted service shortfalls and stated ownership transfers should take 8-10 weeks, with payments following within three.
- In March, a widow was similarly deprived of Fit payments because ScottishPower failed to accept her husband's death and process the ownership transfer.
Why it matters: A homeowner waited 10 months for solar tariff payments ScottishPower acknowledged owing, requiring a newspaper's intervention before receiving £1,575 in back pay plus £200 in goodwill — and even then delivery took another month, suggesting the company's 8-10 week stated timeline bears little relation to actual practice.
