Utilities Hampered by Legacy Billing Amid AMI Rollout
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- Advanced metering infrastructure has been installed at more than 140 million sites, covering roughly 80 % of U.S. electric customers as of 2024.
- U.S. accounts represent about 10 % of customers enrolled in time‑varying rates despite AMI rollout.
- PG&E says its legacy billing system cannot handle modern bill components, creating a backlog of 26 new or revised rates.
- Xcel Minnesota estimates that configuring a residential TOU rate will take a year and cost over $1 million.
- Kraken offers a modern customer‑software platform designed to let utilities test, revise, and scale complex rate designs quickly and affordably.
Why it matters: Utilities face higher costs and slower rate rollouts, while ratepayers miss out on dynamic pricing that reduces peak demand; legacy billing bottlenecks cost utilities millions and delay grid‑balancing efforts.
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